Frequently asked questions &
more information
Where is the clinic?
#81 - 111 Chartrand Ave, Logan Lake, BC
We are located in the heart of the Logan Lake Plaza, directly across from the Post Office and Senior Centre.
Finding Us: The plaza is a pedestrian walking street. Our main entrance is located on the interior walkway of the plaza.
where do I park - Is it free parking?
Yes! There are large, free parking lots located on both sides of the plaza - accessible via Opal Drive and Chartrand Avenue. Since Shore Wellness is located on the interior walking plaza, it is just a short walk from either lot to our front door.
Is the clinic wheelchair accessible?
Yes, our clinic is located on the ground level with flat sidewalk access from both parking lots and no stairs inside.
Accessibility Note: Please note that our restroom is on the smaller side and unfortunately cannot accommodate larger or motorized wheelchairs. If you have specific accessibility questions, feel free to reach out before your visit!
Do you offer direct billing?
Yes, we offer direct billing to most major insurance providers, depending on your coverage and treatment modality.
Please Note: Direct billing is not guaranteed for every claim. If your insurance portal is offline, your claim is denied, or your plan only covers a portion, you will be responsible for the remaining balance at the time of your appointment.
How do I book an appointment or get in touch if I have more questions?
Booking: You can easily book online anytime through our secure booking platform by clicking any of the "Book Now" buttons across our website.
Questions: Have a question before booking? Contact us anytime through our online contact form or directly via email at hello@shorewellness.co.
We aim to respond within one business day.
What is your cancellation or rescheduling policy?
Your treatment time is reserved specifically for you. Out of respect for our practitioners’ time and to ensure that others seeking care can be seen, we kindly request at least 48 hours’ notice for any appointment cancellations or schedule changes.
Managing Your Appointment: You can view, reschedule, or cancel your visit at any time by logging into your online booking account, or by sending us an email at hello@shorewellness.co
Notice & Fees: Late cancellations made with less than 48 hours’ notice (for non-illness reasons) or missed appointments will be subject to a cancellation fee charged to the card on file. Please note that while we send reminder texts and emails, not receiving a notification does not exempt an appointment from this policy.
A Note on Community Health: To keep our space safe and healthy for everyone, please do not attend your visit if you are feeling unwell or experiencing symptoms of illness. If you need to reschedule due to illness, please reach out to us by email, call, or text as soon as possible so we can adjust your care plan.